Frequently Asked Questions About
Accepting MasterCard cards
Here are some of the most frequently asked questions from merchants. If your question is not listed here, please ask your card service provider.
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What types of cards are available in the UK? |
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We offer credit and debit cards in the UK. We also offer a variety of products under the MasterCard brand (e.g. Gold and Platinum) – please refer to Find A Card for details. |
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How can I get a MasterCard card? |
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MasterCard cards are issued by all major financial institutions in the UK. To find the MasterCard card that best suits your need, please see our Find A Card section, where you will find information and links to contact those issuing Banks. |
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Are MasterCard cards accepted globally? |
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Yes, MasterCard is accepted around the world at retail outlets and ATM machines where you see the MasterCard (or Maestro/Cirrus) sign. Currently, you can use your card in more than 24.6 million locations worldwide. |
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Who should I call if I have problems with my MasterCard card? |
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If you experience problems with your card either in the UK or abroad, you should contact your issuing bank, whose number will be printed on the back of you card. You can also call our free-phone global Cardholder Services number. |
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What is a Maestro card? |
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This is a debit card that is linked to your current account with your bank, i.e. when you use it, the funds are debited directly from your current account. It can be used at retailers or ATMs in the UK and abroad wherever you see the Maestro sign. |
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What should I do if I have lost my card or had it stolen? |
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If your card is lost or stolen, you should contact your issuing bank immediately. As a precaution, we suggest that you keep a note of this number separately from your cards/wallet. For help when abroad please see Cardholder Services and contact the number for the country you are in. |
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How can I find out about the MasterCard’s sponsorship or promotions in the UK? |
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Please visit our Sponsorship section for information on our sponsorship activities. |
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How can I find an ATM? |
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You can find an ATM by using our ATM Locator that lists all the ATMs that accept MasterCard, Maestro and Cirrus around the world.
ATM Locator |
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