Concierge Services

With the latest Enhanced Concierge Service, we provide you with closer and more personal assistance via a local telephone. Now, all cardholders of Titanium MasterCard^®, Platinum MasterCard^® card, World MasterCard, MasterCard BusinessCard^® card and MasterCard Corporate Card® can enjoy services like restaurant reservations and recommendations, tickets to movies and events, personal shopping and emergency services, both locally and globally.

Emergency Services Travel Services Concierge Services Road Side Assistance Services Home Assistance Services

Hong Kong MasterCard Premium Card Concierge Services Hotline Other MasterCard Premium Card Concierge Services Hotline

• Medical Referral to Primary Care Physicians
• Medical Referral to Specialists
• Dental Referrals
• Medical Case Monitoring
• Medical Repatriation
• Medical Evacuation
• Return of Mortal Remains
• Repatriation of Minor Dependents
• Emergency Legal Referrals
• Emergency Messaging Assistance
• Emergency Interpretation Services
• Lost/Stolen Document Assistance
• Lost Luggage Assistance

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• Air Travel Information Service
• Air Travel Reservation Service
• Hotel Information Service
• Hotel Reservation Service
• Car Hire Information Service
• Car Hire Reservation Service
• Destination Information
  • Basic Information
  • Enhanced Information

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• Business Service Information
• Business Service Arrangement
• Courier Service
• Restaurant Referrals
• Restaurant Reservations
• Location and Delivery of Routine Gift Items (Flowers, Chocolate, Perfume)
• Event Ticket Assistance
• Golf Course Referrals
• Golf Course Reservations

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Vehicle Assistance Services availability (Hong Kong & Shenzhen Only)

• Towing Emergency Roadside Repairs
• Repatriation of Vehicle
• Hotel Accommodation Assistance
• Alternative Transport Assistance

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Home Assistance Services availability (Hong Kong & Shenzhen Only)

• Electrical Services
• Plumbing and Sanitary Assistance
• Locksmith Assistance
• Pest Control Assistance
• Air Conditioning Assistance

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(24 hours/7 days with 24-hour phone conversations and tracking of all actions of Coordinators on System
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• Singapore +65-63222-538
• Indonesia +62-21-7279-2935
• Malaysia +60-3-7968-3415
• Hong Kong +852-2861-9291
• Australia +61-2-9461-3881
• Korea +82-2-3783-0609
• Taiwan +886-2-2326-6770
• Thailand +66-2-203-9772
• Philippines +65-63222-529
• Japan +0120-118387
• Guangzhou, Shanghai, Beijing, Shenzhen +800-830-9791
• Macau +0800360
• Vietnam +65-63222-537
• Brunei +65-63222-536

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