Concierge Services

Up Close and Personal with Our Enhanced Concierge Services
With the latest Enhanced Concierge Service, we provide you with closer and more personal assistance via a local telephone. Now, all cardholders of Titanium MasterCard®, Platinum MasterCard® card, World MasterCard, MasterCard BusinessCard® card and MasterCard Corporate Card® can enjoy services like restaurant reservations and recommendations, tickets to movies and events, personal shopping and emergency services, both locally and globally.
Emergency Services

  • Medical Referral to Primary Care Physicians
  • Medical Referral to Specialists
  • Dental Referrals
  • Medical Case Monitoring
  • Medical Repatriation
  • Medical Evacuation
  • Return of Mortal Remains
  • Repatriation of Minor Dependents
  • Emergency Legal Referrals
  • Emergency Messaging Assistance
  • Emergency Interpretation Services
  • Lost/Stolen Document Assistance
  • Lost Luggage Assistance
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Travel Services

  • Air Travel Information Service
  • Air Travel Reservation Service
  • Hotel Information Service
  • Hotel Reservation Service
  • Car Hire Information Service
  • Car Hire Reservation Service
  • Destination Information
    • Basic Information
    • Enhanced Information
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Concierge Services

  • Business Service Information
  • Business Service Arrangement
  • Courier Service
  • Restaurant Referrals
  • Restaurant Reservations
  • Location and Delivery of Routine Gift Items (Flowers, Chocolate, Perfume)
  • Event Ticket Assistance
  • Golf Course Referrals
  • Golf Course Reservations
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Road Side Assistance Services

Vehicle Assistance Services availability (Hong Kong & Shenzhen Only)

  • Towing Emergency Roadside Repairs
  • Repatriation of Vehicle
  • Hotel Accommodation Assistance
  • Alternative Transport Assistance
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Home Assistance Services

Home Assistance Services availability (Hong Kong & Shenzhen Only)

  • Electrical Services
  • Plumbing and Sanitary Assistance
  • Locksmith Assistance
  • Pest Control Assistance
  • Air Conditioning Assistance
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Hong Kong MasterCard Premium Card Concierge Services Hotline: +852-2861-9291

(24 hours/7 days with 24-hour phone conversations and tracking of all actions of Coordinators on System
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Other MasterCard Premium Card Concierge Services Hotline:

  • Singapore +65-63222-538
  • Indonesia +62-21-7279-2935
  • Malaysia +60-3-7968-3415
  • Hong Kong +852-2861-9291
  • Australia +61-2-9461-3881
  • Korea +82-2-3783-0609
  • Taiwan +886-2-2326-6770
  • Thailand +66-2-203-9772
  • Philippines +65-63222-529
  • Japan +0120-118387
  • Guangzhou, Shanghai, Beijing, Shenzhen +800-830-9791
  • Macau +0800360
  • Vietnam +65-63222-537
  • Brunei +65-63222-536
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