Dreams

Dreams: Efficient eCommerce Solution

Dreams

MasterCard Payment Gateway Services & Session Digital working together to make eCommerce 'Dreams' come true...

Forming a Successful Partnership:


In 2011, global payments provider MasterCard Payment Gateway Services and Magento’s Enterprise partner - Session Digital partnered up to form a bridge between the Magento platform and MasterCard Payment Gateway Services’s payment services. The collaboration offers merchants a range of creative and engaging eCommerce solutions coupled with industry’s leading multi-channel payments technology and knowledge. Mid 2011,

Britain’s leading bed retailer, Dreams - a MasterCard Payment Gateway Services customer for a number of years - appointed Session Digital to revitalise its online presence and reflect Dreams’ in-store experience within a virtual environment to ensure customers are consistently treated as individuals. Following a comprehensive process, the eCommerce agency was selected to develop a new website that would not only increase sales and provide a genuine multi-channel experience, but also allow customers to complete the payment in a safe, quick, and uncomplicated manner.

 

The Website Launch:


The new website was launched on the 28 Nov 2011 and was an overnight success, improving overall customer experience and leading to an instant increase in traffic. Dreams’ online shop is now fully integrated with the company’s back office and aligned with their existing social media strategy. It provides customised product recommendations, intelligently responds to customers’ different buying habits and recognises the impact of their location on decisions whether to purchase online or in-store. The previous Dreams website received fairly high traffic volumes but suffered from a low conversion rate. As well as a 58% (YOY) increase in traffic levels, the new platform enhanced user experience, purchase journey and catalogue navigation, which resulted in a significantly increased conversion rate.

Gary Robinson, eCommerce director for Dreams explains: "Our website should be an extension of our in-store experience, reflecting our brand values, customer service, professional advice and expertise. The key to achieving this doesn’t just lie in clever design, but in providing a user experience that treats customers as individuals. We were always confident that Session Digital had the proven track record and Magento expertise we needed to make this a reality".

 

The Checkout:


Keeping up with eCommerce growth often requires merchants to utilise up to five separate payment gateway providers in order to support different payment types, multiple currencies, various geographic markets and value-added services (such as fraud and risk management).

In order to increase efficiency and reduce cost Dreams fully integrated Datacash’s payment processing platform into its eCommerce business several years ago, but only combining it with exceptionally user-friendly website navigation made shopping at www.dreams.co.uk a pleasure for even the most demanding and security conscious customers.

By using Datacash’s technology, Dreams’ checkout process is quick, simple and safe. In order to satisfy customers’ specific requirements the retailer accepts a wide range of internet payment options, mail orders and telephone orders whilst continually screening against fraudulent activity. After the launch of new website the number of orders increased by 145% (YOY).

Gary explains: "Allowing customers to use their preferred payment method and offering a safe and simple checkout has always been a priority for us. MasterCard Payment Gateway Services provided us with a multi-channel, end-to-end payment processing service which not only helped us reduce operational costs, but also enhanced the customer experience."

 

 

 

About DataCash

Founded in 1996, DataCash Group Ltd (part of MasterCard Incorporated) provides multi-channel global payment processing services and advanced fraud prevention and risk management solutions to merchants and banks. As a global partner to some of the world’s most recognisable brands in the gaming, travel, retail and finance sectors, DataCash combines smart thinking and an end-to-end solution to help its customers transcend the complexities and expense associated with payment processing.

Advanced technology from DataCash enables customers to accept and process payments in multiple currencies – across e-commerce, m-commerce and cardholder present channels – with the security and confidence of tools tailored to meet exacting and expanding business needs. MasterCard Payment Gateway Services customers protect their brand and reputation, enhance end-user experience and capitalize on new global market opportunities.

www.datacash.com

sales@datacash.com

+44 (0)870 727 7461

 

 

About Session Digital - Magento Gold Partner 

Session Digital works closely with global retailers and emerging brands to deliver complex e-commerce sites based on Magento Enterprise platform that not only look fantastic but work brilliantly.

With a London-based operation of over 50 – including highly skilled software engineers and an industry-recognised creative team – Session Digital has the knowledge, expertise and track record to deliver and support next-generation e-commerce projects.

The team has worked closely with Magento since 2009, and Session Digital has a prestigious and growing roster of established clients from the world of fashion, music, finance, entertainment and technology.

www.sessiondigital.com

getintouch@sessiondigital.com

+44 (0)207 420 5890

Get in touch now