Frequently Asked Questions

Q: What type of cards are available in Egypt?

A:We offer credit and debit cards in Egypt. We also offer a variety of products under the Mastercard brand (e.g. Gold and Platinum) – please refer to Find an Issuer for details.

Q: How can I get a Mastercard card?

A: Mastercard cards are issued by all major financial institutions in Egypt. To find the Mastercard card that best suits your need, please see our Find an Issuer section, where you will find information and links to contact those issuing Banks.

Q: Are Mastercard cards accepted globally?

A: Yes, Mastercard is accepted around the world at retail outlets and ATM machines where you see the Mastercard (or Maestro/Cirrus) sign. Currently, you can use your card in more than 33 million locations worldwide.

Q:Who should I call if I have problems with my Mastercard card?

A: If you experience problems with your card either in Egypt or abroad, you should contact your issuing bank, whose number will be printed on the back of your card.

Q: What should I do if I have lost or had my card stolen?

A: If your card is lost or stolen, you should contact your issuing bank immediately. As a precaution, we suggest that you keep a note of this number separate from your cards/wallet. For help when abroad please see Mastercard Emergency Services and contact the number for the country.