Suspected Fraud Emergency HelpYou’re prepared to make the most of your trip – we’re prepared if you lose your card.
If you suspect a compromise of your PERSONAL INFORMATION:
If you’re still in possession of your card but fraudulent purchases have been made on the account, call your issuer to report the fraud and request a new card. In the event of a fraud application being made in your name or if you are a victim of an account takeover, contact the credit bureaus to let them know you’re a victim. A "Fraud Alert" message will be placed on your file. You should also request a copy of your credit bureau report and you should review it carefully for any information that may be incorrect. Contact the credit bureaus at: Equifax: 1-800-465-7166 TransUnion: 1-800-663-9980 Continue to check your statements in the following months to ensure the problem is completely resolved. Report the fraud activity to the proper authorities. Your issuer will advise you if they require that you make a police report. If your Social Insurance Number was compromised, you should report the incident to Human Resources Development Canada at 1–800–206–7218. If you’re a victim of an Account Takeover or Fraud Application, or if you’ve been defrauded due to phone solicitation, report the incident to Phonebusters at 1–888–495–8501. Phonebusters is a central agency that collects information on telemarketing complaints and victims of fraud applications throughout Canada and disseminates this information to the appropriate enforcement agency. Feel Reassured: Learn About MasterCard’s Zero Liability. Suspected Fraud Emergency Service MasterCard® Global Service™ Telephone Number Directory Emergency services in Canada call 1–800–MC–ASSIST (1-800-62-27747) TDD/TYY for the hearing impaired call 1–636–722–3725 Back to Top |
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