Contact Us

Thank you for contacting MasterCard Worldwide.

Please Note: MasterCard Worldwide does not issue cards directly nor manage consumer accounts. If you are inquiring about the following topics, please contact the financial institution who issued your payment card for assistance. You will find your financial institution's contact information on the back of your MasterCard® card and/or your billing statement.

Account Balance
Balance Transfers
Billing Statements
Card Cancellation
Card Benefit Questions
Change of Address
Credit Limit Increase
Debit Account Inquiry
Dispute a Charge/Unauthorized Purchases
Lost/Stolen Card Reporting – Please call 1-800-MCAssist (1-800-622-7747)
On-Line Banking

If you are checking on the status of your application, please contact the financial institution you applied through.

For new credit card applications, please refer back to our website:

Thank you,
MasterCard Worldwide