What To Do:
Call your issuing bank immediately. Your issuer may want to cancel your current card and issue you a new one. Be sure to verify that your mailing address has not been changed.
| MasterCard Issuer Security Phone Numbers: |
| ATB Financial: |
1-800-661-2266 |
| BMO Bank of Montreal: |
1-800-361-3361 |
| Canadian Tire Bank: |
1-800-459-6415 |
| Capital One Canada: |
1-800-481-3239 |
| Citibank Canada: |
1-800-305-7259 |
| Credit Union Electronic Transaction Services: |
1-800-567-8111 |
| First Data Loan Company: |
1-800-265-1228 |
| GE Money Canada: |
1-800-243-2222 |
| HSBC Bank Canada: |
1-866-406-4722 |
| MBNA Canada: |
1-800-379-2744 |
| National Bank of Canada: |
1-888-622-2783 |
| President’s Choice Bank: |
1-866-246-7262 |
| Sears Canada: |
1-800-288-9965 |
| Wells Fargo Financial: |
1-888-295-0050 |
| Wells Fargo BusinessCreditSM: |
1-888-215-9102 |
If you suspect a compromise of your PERSONAL INFORMATION:
Help for Special Situations:
- If you’re still in possession of your card but fraudulent purchases have been made on the account, call your issuer to report the fraud and request a new card.
- In the event of a fraud application being made in your name or if you are a victim of an account takeover, contact the credit bureaus to let them know you’re a victim. A "Fraud Alert" message will be placed on your file. You should also request a copy of your credit bureau report and you should review it carefully for any information that may be incorrect. Contact the credit bureaus at:
Equifax: 1-800-465-7166
TransUnion: 1-800-663-9980
Continue to check your statements in the following months to ensure the problem is completely resolved.
- Report the fraud activity to the proper authorities. Your issuer will advise you if they require that you make a police report. If your Social Insurance Number was compromised, you should report the incident to Human Resources Development Canada at 1–800–206–7218.
- If you’re a victim of an Account Takeover or Fraud Application, or if you’ve been defrauded due to phone solicitation, report the incident to Phonebusters at 1–888–495–8501. Phonebusters is a central agency that collects information on telemarketing complaints and victims of fraud applications throughout Canada and disseminates this information to the appropriate enforcement agency.
Feel Reassured: Learn About MasterCard’s Zero Liability
Suspected Fraud Emergency Service
MasterCard® Global Service™ Telephone Number Directory
- Emergency services in Canada
call 1–800–MC–ASSIST (1-800-62-27747)
- TDD/TYY for the hearing impaired
call 1–636–722–3725
We’re ready to assist you 24 hours a day, 365 days a year, in your language.
What is Fraud?
