Boost Customer Satisfaction and Reduce Customer Service Demand
If you maintain card-on-file data for your customers' automatic recurring bill payments, you face the challenge of card payments that decline due to account changes that have not been communicated to you with each billing period. Declines compromise revenue flow and are inconvenient to customers as well. They also increase your direct and indirect expenses by forcing you to contact customers for either updated account information or alternate payment arrangements.What Is The MasterCard Automatic Billing Updater?
The MasterCard Automatic Billing Updater is a service that helps ensure uninterrupted payment for you and uninterrupted service for customers by seamlessly updating card-on-file account information. It maintains and builds customer satisfaction, making it less likely for customers to switch to another Merchant.
By automatically maintaining the accuracy of customer card data, the MasterCard Automatic Billing Updater prevents disruptions due to account changes. It extends the life of online and offline automatic recurring payment arrangements by helping to secure these ongoing, revenue-generating relationships, all while helping to lock in revenue, reduce processing costs, maintain service continuity, and strengthen Cardholder satisfaction.Merchant Benefit
ABU Fact Sheet (PDF)
To learn how to implement the MasterCard Automatic Billing Updater, please contact your Acquirer, or Service Provider.