MasterCard Canada

Code of Conduct for the Credit and Debit Card Industry in Canada

Canada adopted the Ministry of Finance's Code of Conduct in 2010. As part of this Code of Conduct, merchants and cardholders can submit inquiries relating to the elements of the Code. To ensure that Canada's payment system continues to be innovative, secure and reliable for all the payment industry members, we welcome your feedback.

If you are a merchant or prospective merchant and your question is related to your contract or statement with your acquirer or payment processor, we ask that you first contact the acquirer or processor. Please refer to your statement for contact information.

If you are a cardholder or prospective cardholder with an inquiry, we invite you to first contact the financial institution listed on the back of your credit card. Code of Conduct inquiries include discrepancies with statements and agreements, fee increases without notification, and penalties relating to contract cancellation.

If after contacting your acquirer, processor or financial institution, you feel your inquiry has not been resolved to your satisfaction, we invite you to fill out a Code of Conduct inquiries form by clicking the link below.
For inquiries not related to the Code of Conduct including surcharging, failing to honour all cards, minimums, and acceptance problems please visit our support section.

MasterCard Statement

Code of Conduct for the Credit and Debit Card Industry in Canada

Financial Consumer Agency of Canada

Code Inquiries
Click here